7BitCasino - bitcoin casino logo

FAQ

Popular

How do I create my account?

Please click the 'Registration' button in the upper right corner and complete all the required fields. After you have accurately filled out the forms, we will send you a confirmation email containing a link to verify your email address. Once your email is verified, your account will be successfully activated. Then, you can start enjoying our exciting games.

What should I do if I have forgotten the password?

The best method is to click the 'Sign In' button in the top right corner, then select 'Forgot Your Password?' and follow the instructions. An email will be automatically sent to you containing a recovery link, where you will be prompted to set a new password. Alternatively, if you need further assistance, you can reach us via live chat or email at [email protected]. We are always happy to help.

Where can I buy bitcoins?

There is a number of bitcoins’ services. For example, bitstamp, coinbase, and spice play. For more detailed information please visit our “what is bitcoin” page or contact our live chat for advice.

Are the games fair?

Our games are 100% fair. All games are regulated under the license of Curacao. To learn more about provably fair games, visit this page.

My account

How do I create my account?

Please click the 'Registration' button in the upper right corner and complete all the required fields. After you have accurately filled out the forms, we will send you a confirmation email containing a link to verify your email address. Once your email is verified, your account will be successfully activated. Then, you can start enjoying our exciting games.

What should I do if I have forgotten the password?

The best method is to click the 'Sign In' button in the top right corner, then select 'Forgot Your Password?' and follow the instructions. An email will be automatically sent to you containing a recovery link, where you will be prompted to set a new password. Alternatively, if you need further assistance, you can reach us via live chat or email at [email protected]. We are always happy to help.

What should I do if I have forgotten registered email address?

Simply report the issue to our customer service team through live chat or by email at [email protected], and the problem will be quickly resolved.

Can I change my registered email address?

Unfortunately, it is impossible as your email address is used as your identifier for the system.

Can I register several accounts?

Only one account per person is allowed.

Payments

What currency does 7BitCasino accept?

We accept any deposits in bitcoins, AUD, EUR, USD, NOK, PLN, NZD, CAD, RUB, JPY, BTC, LTC, ETH, DOG, BCH, USDT, XRP, TRX, ADA, VND, BNB. If you deposit via another currency payment method, your balance will be converted automatically to active currency's equivalent of your deposit.

How long will my deposit take to reach my 7BitCasino account?

Your deposit will instantly appear on your account balance.

Will I be charged any fees for deposits or withdrawals?

There are minor charges for withdrawals from our side, please refer to the Payments page for the details.

What is the minimum amount of money for deposits and withdrawals?

You can deposit a minimum of 0.18 mBTC, and withdraw a minimum of 0.36 mBTC.

How long will the withdrawal request proceed?

Typically, the request from a player with an approved ID is processed instantly. However, processing times may vary based on the chosen deposit method. For more detailed information, please refer to the chart on the payments page.

I have deposited bitcoins but they have not appeared on my account. What should I do?

Please report our customer service team through the livechat or by the email [email protected] to double check if the transfer details are fulfilled properly. If it is OK, we will be searching and solving the problem on our side. Anyway your money won’t disappear.

I have deposited EUR or USD but they have not appeared on my account. What should I do?

Please contact our customer service team via live chat or by email at [email protected] to double-check if the transfer details are filled in correctly. If everything is in order, we will investigate and resolve the issue on our end. In any case, rest assured that your money won’t disappear.

Where can I buy bitcoins?

There are several bitcoin services, such as Bitstamp, Coinbase, and Mt. Gox. For more detailed information, please visit our 'About Bitcoins' or contact our live chat for advice.

Bonuses

Do you have a bonus program? What do I get as a benefit?

We have a bonus program that adds extra money to your account after you make a deposit. This is designed to extend playtime and enhance your chances of winning. There are various types and sizes of bonuses.

How much money do I need to wager on my bonus bankroll?

All information is available on the ‘Bonuses’ page in your account area. If you still have any questions, don’t hesitate to contact us 24/7.

How do I claim my welcome bonus?

Simply make a deposit of at least 0.36 mBTC. Once the payment is processed, the bonus money will automatically appear on your account.

I have received the casino bonus but the wagering is not decreasing. How come?

Wagering requirements differ from game to game. Please check bonus terms.

Do you have loyalty points?

Yes, we have Сomp points that player earns for placing bets. For details please follow this page.

Games

Are the games fair?

All our games are 100% fair. Players can verify this through our provability fair widget. Additionally, all games are regulated under the license of Curacao.

Can I play the casino games without spending any money?

Yes, indeed. Explore the variety of games available at 7BitCasino. It's designed for you to discover and enjoy the games you're interested in. Play for fun or use it as a training ground. Find your favorite game.

What happens if the game I’m playing suddenly stops in the middle of the round?

Begin by fully closing the game and restarting it. Then, check for updates, and finally, ensure your internet connection is stable. If the issue persists, kindly report it to our customer service team. Rest assured, any winnings will be promptly added to your account.

The casino game does not start after clicking the start button. What should I do?

To play in our casino, you will need to have Java installed. You can download Java here: www.java.com/en/. Also, make sure to have the latest version of Flash installed, which you can download from http://adobe.com/flashplayer/. If you still can’t play, try these steps: Test your Java at http://www.java.com/en/download/help/testvm.xml.

Ensure your computer is virus-free. If the server connection is lost, log out of your account, restart the browser, and log in again. If the problem persists, please report it to our customer service team.

An error or other technical issues occurred in the casino game during game play. Where can I report this?

First of all, every spin and transaction you make is recorded in our database. If you feel there has been some error during your gameplay, please report it to our customer service team right away and provide them with the following information: - Game name - Time played - Stake amount and balance before and after the issue occurred - If possible, provide a screenshot with the occurred error - Is this the first time you are experiencing this issue? Are you able to play any other games? It’s always good to pause playing until the problem is solved.

How can I make a screenshot?

A screenshot is a photo of your computer screen's current image. The image will be saved in the temporary buffer as a file and can easily be attached to emails if you need to report an issue to our customer service team. For Windows users: To take a screenshot of whatever your computer screen is showing, press the “Print Screen” button (usually located above the “Home”, “End”, “Delete” buttons on your keypad). You can then open an image editor, such as Microsoft Paint, and press Ctrl + “V” after placing the cursor inside that document. This will place the image from your computer screen into the document. It’s better to save the image to your desktop for easy access. Now you can attach it to an email and send it to us at [email protected] with all additional information. For Mac users: To take a screenshot, press the following three keys together - Command (Apple key) + Shift + 4. This will alter the cursor and allow you to select the part of the screen to be photographed by holding down the mouse button. The file is automatically stored on your desktop (no additional saving is required), and you can then attach it to the email sent to us at [email protected], including all the additional information about the issue.

Security

Is all my information secure on 7BitCasino?

We take your privacy very seriously! As long as you are logged in, all your actions at the 7BitCasino website are protected. We rely on industry-standard encryption technology to ensure the full security of your information. All your account information and transactions are absolutely secure due to the technology we use, our software, and sophisticated security measures. In short, you can play safely.

Are my bitcoins safe on 7BitCasino?

Absolutely, they are. Without delving into details, the steps we have taken to protect Bitcoin wallets are substantial. The security of storing Bitcoins has never been in question; all Bitcoin transactions are conducted securely and anonymously. To enhance the safety of Bitcoins, we categorize all Bitcoin operations into three groups:

Cold Wallets: Isolated from any online system, these are used for all new deposits. Semi-Cold Wallets: Located on protected machines with locked drives, these are used for a limited amount of Bitcoins. Hot Wallets: Only Bitcoins involved in transactions remain in these. All the wallets are encrypted.

Will I need to verify my account when I make a deposit or withdrawal?

No, you will not need it, although in certain circumstances we may ask you to complete our verification procedure before any payment is made.

How do I submit my documents?

You can upload your documents straight to your account after logging in by clicking on your account -> «documents» in the left-hand menu. We accept images in bmp, pdf, gif, jpeg, png, tif, jpg formats. Please remember, the file you upload should be less than 2MB.

How long does it takes to approve my documents?

If you have submitted your documents using the upload facility of the 7BitCasino website, we will aim to review your documents within 24 hours. Once the review is complete we will notify you.

Can my documents be rejected?

Yes, they can. We operate under the laws of Curacao. All documents must meet the requirements of our licensing institution. If necessary, we will contact you to assist with the required documents.

Where can I see the status of my documents?

The status and all additional information will be shown on the same page, where you upload the images.

Why do i have to submit these documents in order to verify my account?

Our priority is to keep our members’ information safe. We are regulated by the Curacao Gaming Authority. From the moment you sign up at 7BitCasino, we guarantee your information will be kept private, so you can get the real pleasure from the game play.

Responsible gaming

Can I close my account for a specified period of time?

We respect your right to take a break and chill. Just choose a day, week, month, three months or half-year cool-down. You may do this in your account profile settings.

Can I permanently close my 7BitCasino account?

Yes, you can close your account permanently. Please, think twice before making this decision. Once closed, you won't be able to register again or reopen it. When proceeding with the permanent account closure, please provide us with a brief explanation of why you decided to stop using our service at [email protected].